Terms of Service

1. Introduction

Welcome to Ybr Bookings (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our booking platform and related services (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Ybr Bookings is software that allows barbers, salons and similar businesses (“Businesses”) to publish a booking page, manage appointments and, on paid plans, take card deposits from their clients.

We provide the technology only. We are not a party to any agreement between you and your clients. You are solely responsible for the services you provide, your conduct, and your relationship with your clients, including anything that happens during or after an appointment.

3. Your Account

You must provide accurate information and keep your login credentials secure. You must be 18 or older to use the Service. You are responsible for all activity carried out under your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or to break any law or regulation;
• Upload content you do not have the right to use, or that infringes someone else’s intellectual property;
• Upload content that is discriminatory, abusive, harassing or obscene;
• Use the Service to take payment for services that are not genuinely provided;
• Attempt to access other tenants’ data, or to disrupt, reverse-engineer or circumvent the Service or its security.

We may remove content or suspend accounts that breach these Terms.

5. Plans, Payments and Subscriptions

The Service is offered on a free tier and a paid “Pro” tier. Pro is billed as a recurring monthly subscription, starting after any free trial, and is processed by Stripe. You can cancel at any time; your access continues to the end of the current billing period. We do not refund partial billing periods.

Where you take deposits from your own clients, those payments are processed by Stripe Connect into your connected Stripe account. We do not hold your clients’ funds and are not responsible for refunds, chargebacks or disputes between you and your clients. You are responsible for delivering the service for which you accepted a payment and for any applicable taxes on your earnings.

6. Cancellations and Refunds to Your Clients

You set your own policy for when clients cancel or no-show. You are responsible for publishing a clear policy and honouring it. Nothing in these Terms makes us a party to, or an arbiter of, any dispute about a booking.

7. Your Content and Licence

You keep ownership of the business details, photos and text you upload (“Your Content”). You grant us a worldwide, non-exclusive licence to host, store, display and distribute Your Content solely to operate and provide the Service. You confirm you have the rights to do so.

If you believe content on the Service infringes your rights, email [email protected] with details and we will investigate a takedown.

8. Data and Privacy

We process personal data in line with our Privacy Policy. You are the controller of your clients’ personal data that you collect through the Service, and you are responsible for having a lawful basis to process it and for honouring your clients’ data-protection rights.

9. Availability and Changes

The Service is provided “as is”. We do not warrant that it will be uninterrupted, error-free or secure. We may change or discontinue features, and we may update these Terms — material changes will be notified by email or in the app. Continued use after changes take effect means you accept them.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect or consequential loss, including lost profits, revenue, data or goodwill, arising from your use of, or inability to use, the Service.

Our total liability for any claim relating to the Service is limited to the greater of £100 or the amount you paid us in the 12 months before the claim. This does not apply to liability that cannot lawfully be limited or excluded (for example, death or personal injury caused by our negligence, or fraud).

11. Indemnity

You agree to compensate us for any claims, losses or expenses (including reasonable legal fees) arising from your use of the Service, Your Content, your payments to clients, or your breach of these Terms.

12. Termination

You can delete your account and all associated shop data at any time from Settings. We may suspend or terminate access if you breach these Terms or where we are required to by law. On termination your right to use the Service stops immediately.

13. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where you are a consumer with a right to bring a claim in your own country.

14. Contact

Questions about these Terms? Email [email protected]. See also our Privacy Policy and Cookie Policy.